Nettet6. jan. 2024 · 16. Customers who chat are 3x more likely to buy. Live chat provides a method for more direct and personal interaction with customers, increasing in the likelihood that they will make the purchase. (Source: Spechy) Tweet this. Personal interactions with customers can help your operators increase sales three-folds. NettetLive chat is the number one service choice for shoppers between 18 and 49 years old. (Gartner) Around 73% of customers find live chat the most satisfactory form of communication with a company. (Invesp) Millennials are 20% more likely to use live chat. (ICMI) The global live chat market is projected to reach $987.3 million by 2024.
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Nettet42% of customers say chat’s most important benefit is near-instant access to a customer service rep, without hold time. 91% of customers who’ve used live chat are satisfied with its ability to: Aid in their online product-buying decisions. Resolve customer service or tech support issues. Answer product questions in a timely manner. NettetAs you’re an existing customer you cannot apply for a new loan, but you may be able to apply for a top up of your current loan. If you: Have been a customer for at least 6 … golden heart softball association
Live Chat Statistics: Trends and Insights for 2024 99firms
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